How should a PSO communicate findings to property owners and tenants?

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Communicating findings in writing is essential. A Property Standards Officer should issue a formal written notice that clearly describes the specific issues found, what actions are required to address them, the deadlines for compliance, and any rights to appeal or request a review. Providing copies of the relevant by-laws or references to them ensures the owner and tenant understand the exact standards being applied and the authority behind the requirements. This written record creates transparency, provides a traceable path for enforcement if needed, and reduces the chance of misinterpretation. Verbal communication alone can be misheard and lacks durability; social media is not appropriate for official enforcement notices; and a generic form with no specifics fails to convey the exact deficiencies, actions, timelines, or rights.