How should PSOs coordinate with tenants in the enforcement process?

• A. Communicate clearly, provide tenant rights information, maintain privacy, and encourage safe remediation with cooperation
• B. Publicly publish tenants' personal information
• C. Delay communication until multiple violations are found
• D. Ignore tenant input during enforcement

Answer: (C)

Working with tenants in enforcement means handling the process in a clear, respectful, and rights-focused way. The best approach is to communicate what’s been found in a way that tenants understand the issues, what standards are involved, and what needs to be done to fix them. It also involves providing information about tenant rights—so residents know what protections they have, what options they can pursue, and how to participate in the process (for example, requesting information, asking for a re-inspection, or appealing if applicable). Maintaining privacy is essential: share only what is necessary, and keep personal information protected in line with privacy rules. Finally, encourage safe remediation by offering practical guidance and reasonable timelines that help the property owner or occupant correct the violations while keeping cooperation and safety at the forefront.

Publicly publishing tenants’ personal information would breach privacy and could create risk or harm. Delaying communication until multiple violations are found slows action and can compromise safety. Ignoring tenant input undermines due process and can hinder effective resolution.