Which term refers to the process of asking questions of complainants and witnesses?

• A. Research
• B. Investigations
• C. Enquiries
• D. Inspection

Answer: (C)

When you need information directly from people involved, you are conducting enquiries. This is the part of the process where you interview complainants and witnesses, ask clarifying questions, and record their accounts. Enquiries help you establish timelines, uncover who was present, verify what happened, and spot any inconsistencies that might require follow-up evidence. It’s a focused activity within the broader investigative process that centers on gathering firsthand statements. It’s not about researching information from sources elsewhere, not about inspecting the property, and not the entire investigation itself—the term specifically captures the questioning of individuals to gather facts.